Case Study: Streamlining Service Desk Solutions with MTPE
Client Overview:
Our client, a leading provider of ITIL-aligned service desk solutions, stands at the forefront of the IT support industry. Known for their commitment to quality and efficiency, they sought to enhance their global communication strategy while maintaining cost-effectiveness.
Challenge:
In a bid to expand their international reach and streamline their service offerings, the client faced the dual challenge of reducing translation costs and accelerating their time-to-market for new updates and services. Traditional translation methods, while accurate, were proving costly and time-consuming, hindering the client's agility and global expansion efforts.
Solution:
Language Option stepped in with a tailored Machine Translation Post-Editing (MTPE) solution. Leveraging our longstanding partnership on Crowdin, a platform already familiar to the client, we seamlessly transitioned their translation process to an MTPE-based approach. This transition, which might have been cumbersome with other providers, was executed smoothly and efficiently, thanks to our expertise and the collaborative features of Crowdin.
Our MTPE services involved an initial machine translation phase, followed by meticulous post-editing by our team of linguists. This approach ensured that the translations not only remained accurate but also retained the cultural nuances necessary for each target market. Furthermore, we provided the client with detailed feedback on the success rate of machine translations and identified potential issues, allowing for continuous improvement and optimization of the translation process.
Results:
The impact of our MTPE services on the client's business was profound. They witnessed a significant reduction in translation costs, slashing expenses by more than 30%. Moreover, the adoption of MTPE services facilitated an accelerated time-to-market for their solutions, enhancing their competitive edge in the global marketplace. The client was thrilled with the outcomes, appreciating the blend of cost-efficiency, speed, and quality that our MTPE services brought to their international communication strategy.
Conclusion:
This case study exemplifies the transformative potential of MTPE services in optimizing global communication strategies. By embracing technology without sacrificing human insight, companies like our client can achieve remarkable efficiency gains and cost savings. Language Option remains committed to empowering businesses with innovative language solutions, helping them succeed in a rapidly evolving global landscape.
Sounds like you? Contact us now!
If your organization is navigating the complexities of global expansion while striving to optimize translation costs and market responsiveness, our MTPE services may be the solution you've been searching for. Just like our successful partnership with one of the leading companies in the IT service desk sector, we're ready to tailor our services to meet your unique needs.
Contact us today to learn how our MTPE services can transform your translation process, just as we did for our client. Let's discuss how we can support your goals and drive your global success. Don't let language barriers slow you down. Let Language Option be your partner in achieving efficient, effective, and economical global communication.
